Job DescriptionAmazon is continuously striving to be the most customer-centric company in the world. Amazon Web Services (AWS) have helped over one million customers in over 190 countries, from Airbnb to GE, to deliver flexibility, scalability and reliability across their organizations. Behind this success is exceptionally talented, bright and driven individuals who work hard, have fun and make history. At AWS, we\u2019re hiring a Senior Briefing Manager to work with our sales and business partners. The EBC (Executive Briefing Center) delivers high-impact briefings to our customers, leveraging expert speakers across AWS. The Senior Briefing Manager understands the customer\u2019s cloud journey. The Senior Briefing Manager provides guidance to the Account Manager to design briefings that best serve the objectives of the customer, and will help increase customer adoption of AWS services and solutions. This role will also actively guide the briefing by conducting opening remarks and closing next steps. Responsibilities of the Senior Briefing Manager include:
Collaborate with Sales and Partner teams to help understand the customer\u2019s business needs and build the customer\u2019s briefing agenda. Ask probing questions regarding customer issues and design appropriate follow-up criteria for each speaker. Assess the need for specific discussions with speakers.
Direct the best and highest use of available EBC resources based upon relevant briefing acceptance criteria.
Match speakers and agenda topics with customer needs. Works with the Speaker/Content Manager and Track Owner to ensure speakers have been fully vetted for the respective topic.
Lead the briefing by setting expectations with the account manager and customer at opening and closes the briefing to ensure all relevant data and next steps are clearly communicated.
Set expectations with the account manager and holds them accountable for the required joint work (actions and deadlines) leading to a successful EBC briefing.
Ensure all necessary logistical arrangements are made to support the briefing (booking meeting space, coordinating vendor services including: catering, A/V etc.
Verify briefing post-mortems have been completed by the Sales team to ensure we\u2019ve collected the customer\u2019s next steps.
Actively contribute to the evolution of EBC scalable processes and tools. Works with the Operations Manager to design requirements for improvements.
Experience in sales, business development, management consulting or partner management
· Proven record of operating effectively in fast-paced environment
· Comfort in dealing with ambiguity, bias for action
· Excellent cross-group collaboration skills
Foundation of knowledge related to cloud computing concepts
Experience leading and managing programs
· Ability to work on multiple projects simultaneously, keeping focus on execution and delivering results consistently
· Time management and prioritization skills
BS/BA degree, concentration in business, marketing or technical (computer science, engineering)
Experience at a technology company
· Experience with Executive Briefing Center programs at Fortune 1000/Global 2000 company.
· Executive presence, proven capability of interacting with senior executives
Influencing without authority
Solid understanding of AWS services in a variety of distributed computing, enterprise environments.
Strong background in voice of the customer and translating to actionable results.
Work with customized software applications and is able to make strong recommendations for automation and self-service.
Strong verbal and written communications skills and ability to lead effectively across organizations and vertically, from Senior Executives to Account manager.
Website : http://www.amazon.com/
Amazon, a Fortune 500 company based in Seattle, Washington, is the global leader in e-commerce. Since Jeff Bezos started Amazon in 1995, we have significantly expanded our product offerings, international sites, and worldwide network of fulfillment and customer service centers. Today, Amazon offers everything from books and electronics to tennis rackets and diamond jewelry. We operate sites in Canada, China, France, Germany, Italy, Japan, Spain and United Kingdom and maintain dozens of fulfillment centers around the world which encompass more than 26 million square feet.