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Business Outsourcing Strategy Manager

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Boston, MA

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Wayfair continues to take the online customer experience to the next level, optimizing every part of the online shopping experience to help customers find what they\u2019re looking for and create a home they love. The team at the center of the online customer experience \u2013 the Merchandising team \u2013 manages all of the content (descriptions, dimensions, imagery, etc.) for Wayfair\u2019s vast online catalog of 8 million products. The Merchandising team is looking for a strategic manager to oversee offshore operations and drive innovative, high-impact process improvement projects that directly affect the customer online shopping experience. It would be perfect for someone passionate about data-driven process improvement and seeing the immediate impact of their work on a daily basis. Open to any innovative, experienced manager (e.g. project, program, merchandising, or operations manager) looking for a new challenge (no prior experience in the field required).\u00a0 Responsibilities: Relationship manager providing oversight and business support for Indian offshore vendor. Based in Boston, MA with frequent required travel to Mumbai and Indore, India. Lead the vendor to deliver specific KPIs while ensuring maximum quality outputs. Collaborate with vendor\u2019s leadership to drive incremental change and incentivize performance improvements. Work cross functionality with stakeholders to identify and execute on high priority, high impact projects. Be able to take an ambiguous idea and formulate sound decision making by using business rational and data. Stay informed of offshore marketplace changes and potential impacts to service. Use data and other research tools to identify trends, find root causes, solidify scope and frame roadmaps. Evaluate existing processes for efficiency opportunities and produce new processes as initiatives and business needs change. Drive technology oriented solutions both in-house and vendor. Convey innovative ideas that question the status quo and demonstrate significant return on investment. Be a leader and communicate performance metrics to key stakeholders throughout the organization. Projects could include: creating vendor quality roadmaps, new tool development and testing, cross-functional resource allocation and planning, rate negotiation and analysis, future network planning and leading new venture pilots. Reports directly to Senior Manager, Shared Services with potential for direct report. Qualifications: Bachelor\u2019s degree 3 years management experience in ecommerce or a relevant professional operations field, offshore experience a plus Willing to travel Mumbai and Indore, IN for extended periods of time Strong ability to train and instruct others Comfortable working independently Willing to dive deep to obtain a deep understanding of business strategy and bottom line goals Strong communication skills, clear and concise in both written and verbal communication Strongly collaborative and effective in a cross-functional environment Passionate about improving customer experience Extensive experience working with Excel Able to quickly learn necessary technical tools, experience with SQL a plus Positive, energetic attitude Passion for the home goods market is a plus About\u00a0Wayfair Wayfair Inc.\u00a0offers an extensive selection of home furnishings and d\u00e9cor across all styles and price points. The\u00a0Wayfair\u00a0family of sites includes: Wayfair, an online destination for all things home Joss\u00a0& Main, where beautiful furniture and finds meet irresistible savings AllModern, unbelievable prices on everything modern DwellStudio, unexpected modern design for everyday life Birch Lane, a collection of classic furnishings and timeless home d\u00e9cor Wayfair\u00a0generated\u00a0$3.9 billion\u00a0in net revenue for the twelve months ended June\u00a030, 2017. Headquartered in\u00a0Boston, Massachusetts\u00a0with operations throughout\u00a0North America\u00a0and\u00a0Europe, the company employs more than 6,000 people

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