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Job Details

Business Development Executive

Company name

Herndon, VA

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Job Purpose:

Are you up to the challenge? At ePlus, we engineer transformative technology solutions for the most visionary companies in the world. This takes imagination, relentless client service, and the tenacity to enable our clients to achieve their visions. Our partnerships with leading edge technology manufacturers—many of which look to us for their own technology infrastructure needs—keep us immersed across the broad spectrum of the IT ecosystem.

The Business Development Executive (LCM), is an integral member of the Account Sales teams focused on Life Cycle Management adoption and selling motions. As a Business Development Executive (LCM), you will qualify, drive and capture competitively held Cisco Support Services contracts to increase the overall ePlus managed install base. In addition, you will be accountable for managing the customer experience and overall satisfaction for an assigned set of ePlus customers. This customer-facing role is to ensure the ePlus offerings are driving expected customer impact, continuously driving enhanced value, and facilitating a vital link to hear our customers evolving needs.

From strategy to fulfillment to managed services, our engineering-centric solutions enable our clients to realize what it means for technology to do more.

Job Responsibilities:

Develop overall focused sales strategy in successful pursuit for a priority set of competitively held targets

Serve as a member of the Renewals Leadership Team, partnering to ensure that competitive take overs do not adversely affect ePlus’ Cisco Renewal Rate Metric

Drive LCM / renewals sales activities and related strategies for assigned accounts

Develop understanding of customer needs, strategies, operational maturity and business goals, including the industry in which they function

Leverage acquired knowledge to ensure ePlus enables customer success driving desired customer business outcomes through adoption of current, and expanded, set of ePlus offerings

Drive engagement of customer quarterly business reviews (QBRs) for assigned customers; ensure customer and ePlus resources are engaged in a productive cadence; drive operational and risk awareness; highlight opportunities for improvement & expanded engagement, where appropriate

Lead the measurement, reporting, and presentation, of customer impact for ePlus delivered LCM offerings to ensure mutual successful outcomes are realized

Build and maintain relationships including, but not limited to, key customer contacts, OEM sales and support teams, and ePlus account teams

Act as a customer advocate with ePlus to focus and refine offerings, as needed

Establish ePlus as a trusted and strategic partner within every assigned client

Work with sales teams to maximize account growth opportunities, including identification of upsell opportunities within existing account base

Assign potential upsell opportunities to the appropriate account teams for engagement

Job Requirements

Job Knowledge/Skills:

Able to work independently and as part of a fast-paced, team environment

Possess strong people management skills with excellent communications abilities

Client focus and high-level customer service expertise

Demonstrate expertise and depth in operational services management

Strong development focus

Systems and IT literate, including Networking, Business Communications, Security, Wireless, SAN and Server Management support, etc.

Ability to travel to customers sites and may require air and/or train and overnight travel

Education and Experience:

Relevant degree and/or professional qualifications

ITIL v. 3 Foundations certification

Minimum 3 - 5 years of experience in a client-facing position

Strong development and delivery of quality presentations

Experience working with or for an IT managed services organization / company

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

Please view Equal Employment Opportunity Posters provided by OFCCP here

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

Please note that your application (including any personal data contained in that application and your CV) will be transmitted to ePlus Inc. and may be processed by ePlus Inc. and its subsidiaries in the USA. For more information about how we process and protect your personal data please see our Privacy Policy at gives you access to over a million jobs and career opportunities across the US including in Herndon. Find your perfect job and apply directly through a simply online application process

Company info

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Company Profile
ePlus engineers transformative technology solutions for the most visionary organizations in the world. Through our master architects, engineers, and consultants, we see our clients’ horizons and craft sustainable IT roadmaps to get them there. Then we make it happen. This takes imagination, relentless client service, and the tenacity to enable our clients to achieve their visions. Our deep partnerships with top manufacturers—many who look to us for their own technology needs—keep us immersed across the IT ecosystem. From strategy to fulfillment to managed services, we enable our clients to realize what it means for technology to do more.

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