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Job Details

Complex Program Manager US - Bluewolf

Company name
International Business Machines Corp. (IBM Corporation)

San Jose, CA, United States

Employment Type

Manager, Sales, Business Development, Project Management

Posted on
Dec 13,2018

Valid Through
Mar 28,2019

Apply for this job


Job Description

Bluewolf, and IBM company, is a global Salesforce consulting agency that builds digital solutions designed to create results. Now. We serve a community of future-focused industry leaders dedicated to building the next generation of digital experiences. We are looking to fill the role of Complex Program Manager to serve as a trusted ambassador to some of our largest accounts. We’re looking for someone who will leverage a strong consultative approach to build and nurture meaningful relationships with our valued clientele. Specific responsibilities include:

Client Management and Business Development:

Foster, develop, and expand solid and trusting relationships with clients and stakeholders

Develop a complete understanding of account needs to deliver transformative solutions that achieve successful business outcomes

Partner with Strategic Account Managers to qualify and drive opportunities and assess project scope

Deliver strategic business reviews to educate clients on key platform trends and considerations

Prepare for and lead discovery meetings and workshops with clients to discover pain points and business objectives

Be client advocate to resolve and manage escalations to ensure client partnership endures

Developing Contracts and Statements of Work:

Collaborate with practice leaders and other experts throughout Bluewolf and IBM to develop comprehensive statements of work (SOWs) that articulate solutions, deliverables, identify potential risk and bound scope

Lead internal delivery and commercial contract risk reviews sessions

Present SOWs to customers to ensure alignment and understanding

Delivery Execution and Risk Management:

Collaborate with the Delivery team to transition project expectations, solution, and approach

Work with Staffing to identify project team members, vet skills and qualifications to ensure fit

Provide leadership, strategy, oversight, and guidance to client and Bluewolf project teams throughout the entire project lifecycle

At Bluewolf, client achievement is mutual success. We champion and support our Pack from day one by providing key resources to fuel your success and that of our valued clients. We’re all about defying conventional thinking, creating new methods and using proven insight to create successful, measurable business outcomes. There has never been a more exciting time to join our Pack.

Required Technical and Professional Expertise

Bachelor's degree or MBA in Business or related field

5-10 years of high-level consulting experience with relevant project management experience

Minimum 3 years experience with technology implementations within global, enterprise level companies

2 years of working for a top-tier consulting firm developing business strategies for clients or equivalent experience

Has prior domain experience in sales, sales operations and/or customer support, including experience in Sales/Business Development cycles providing solution based service proposals

Strong knowledge of Salesforce platform or similar CRM

Preferred Tech and Prof Experience

Salesforce certifications preferred with 5 years experience using/implementing Salesforce technology

8 years of general consulting or equivalent business experience

3 years experience driving sales of strategy engagements

In-depth experience working with businesses in at least 3 industries

PMP certified

EO Statement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Company info

International Business Machines Corp. (IBM Corporation)
Website :

Company Profile
International Business Machines Corporation provides information technology (IT) products and services worldwide. The company’s Global Technology Services segment provides IT infrastructure and business process services, including outsourcing, process, integrated technology, cloud, and technology support. Its Global Business Services segment offers consulting solutions for strategy and transformation, application innovation, enterprise applications, and smarter analytics; and application management, maintenance, and support services. International Business Machines Corporation’s Software segment offers middleware and operating systems software, such as WebSphere software to integrate and manage business processes; and information management software for database and enterprise content management, information integration, data governance, data warehousing and analytics, business analytics and intelligence, and predictive analytics. This segment also provides Tivoli software for cloud and datacenter management, enterprise endpoint and mobile device management, asset and facilities management, storage management, and security systems; Rational software that supports software development; and Mobile Software for platform and application development, mobile security, and mobile device management. The company’s Systems and Technology segment provides computing power and storage solutions; and semiconductor technology, products, and packaging solutions. Its Global Financing segment provides lease and loan financing to end users; commercial financing to dealers and remarketers of IT products; and remanufacturing and remarketing services for equipment. The company was formerly known as Computing-Tabulating-Recording Co. and changed its name to International Business Machines Corporation in 1924. International Business Machines Corporation was founded in 1910 and is headquartered in Armonk, New York.

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