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Job Details

Business Development Representative - Heintz Toyota of Mankato

Company name
Ballweg Chevrolet

Location
Mankato, MN

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Profile

Summary
The Business Development Representative is responsible for professional scheduling of all appointments (service and sales), through inbound calls, outbound calls, email communication, and chat.  This will be accomplished through exemplary customer service/communication skills.  This will allow us to meet our customer's expectations while maximizing our efficiency at the dealership.
Responsibilities
Sales
o  Answer incoming sales calls to provide information, answer questions, schedule appointments, gather customer information and maintain up to date records in our CRM.
o    Responds to Internet Leads, Live Chats, Inbound Sales Calls and initiates outbound campaign calling as instructed and requested by Management.
o    Learn basic product knowledge, incentive programs and follow processes/scripts as provided by the company.
o    Identify customer needs, provide information, answer questions, schedule appointments and ensure the customer\u2019s needs are met \u2013 whether in person, on the phone or email.
o    Other calls listed below or otherwise instructed, including but not limited to:
Campaigns as instructed by management (incentive changes, marketing campaigns, lease end, loan maturation, etc.)
Equity/Database Mining
Appointment Confirmation
Missed Appointments
Unsold Showroom Traffic
o    Participate in any recommended ongoing training from the dealerships, department or Manufacturer.
o    Tracks the following items:
Number of Calls made / received
Number of Emails sent / received
Number of Leads / Calls Handled
Number of Appointments Set / Shown / Sold
Service
o    Answer incoming Service Calls to provide information, answer questions, schedule appointments and update customer contact/vehicle information.
o    Refer customers who have questions about work performed or additional maintenance/work needed to a Service Advisor or Service Manager.
o    Handle customer complaints with integrity, poise and, if necessary, refer dissatisfied customer to appropriate dealership individuals for resolution.
o    Provide accurate time and cost estimates needed for maintenance or repair.
o    Answers and responds to service requests via email, inbound phone call, CRM or DMN/OnStar leads as instructed.
o    Make additional calls as instructed, included but not limited to:
Special Order Parts
Manufacturer Recall
Maintenance Due
Declined Services
Secondary Responsibilities
o    Maintain a professional appearance and manner consistent with Balleweg\u2019s culture.
o    Perform other duties, projects and tasks as assigned by Management team.
o    Build, and maintain, strong relationships with customers and co-workers.
o    Assist with Service Retention Efforts
o    Assist with CSI Survey calls/emails.
o    Assist with general phone answering duties
 
Qualifications

Ability to read, analyze and interpret general dealership technical procedures and state or federal regulations.
Ability to effectively present information and respond to questions from guests and managerial team.
Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
Ability to deal with problems and resolve while maintaining guest satisfaction and dealership profitability.
Ability to multi task in high pressure situations.
Must possess strong computer skills specifically in Microsoft Word, Excel and Outlook and in navigating through websites.
Excellent problem solving capabilities, organizational and time management skills.

Physical Demands
No or very limited physical effort is required.  No or very limited exposure to physical risk.

Company info

Ballweg Chevrolet
Website : http://www.ballwegchevrolet.com

Company Profile
Since the very first day of business, Ballweg's has made it our #1 priority to ensure that every customer is 100% satisfied with each visit to our facilities. Whether it is sales, service, or parts, we will always apply the principles of trust, honesty, respect, integrity and commitment. You can always expect uncompromising levels of professionalism throughout our dealerships. Our standards of excellence shall always be set by you, our customer, accomplished by listening to you and providing the levels of service you expect from a World Class GM dealership

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